Refund Policy
At MNZ, customer satisfaction is our top priority. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition. However, if there is an issue with your order, we're here to help.
Eligibility for Returns & Refunds
You may request a return or refund if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- Your order is incomplete or missing items.
To be eligible, you must contact us within 3 days of receiving your order.
Conditions for Returns
To qualify for a return or refund:
- The product must be unused and in its original condition.
- It must be returned with its original packaging and accessories (if applicable).
- Proof of purchase or your order number must be provided.
Products that show signs of misuse, damage caused after delivery, or normal wear and tear are not eligible for a refund or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Items purchased during special promotions or clearance sales may also be non-refundable unless they arrive damaged or incorrect.
Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- For Cash on Delivery (COD) orders, the refund will be processed through a mutually agreed method.
- For prepaid orders, the refund will be issued to the original payment method whenever possible.
Refunds are generally processed within 5–10 business days after approval.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will gladly arrange a replacement, subject to product availability.
If the same item is unavailable, you may choose an alternative product of equal value or receive a refund.
Shipping Costs
If the return is due to our mistake (wrong, damaged, or defective product), MNZ will cover the return shipping costs.
If the return is requested for any other reason, the customer may be responsible for the shipping charges.
Order Cancellations
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled. In such cases, our standard return policy will apply.
How to Request a Return
To request a return or refund, please contact our customer support with:
- Your Order Number
- Your Full Name
- A brief description of the issue
- Clear photos or videos (if the item is damaged, defective, or incorrect)
Our team will review your request and guide you through the next steps.
Our Commitment
At MNZ, we value your trust and strive to provide a smooth and reliable shopping experience. If something isn't right with your order, we'll do our best to resolve the issue fairly and as quickly as possible.
Thank you for shopping with MNZ. Your confidence in our store means everything to us.