Shipping Policy

At MNZ, we are committed to delivering your orders quickly, safely, and efficiently. Our goal is to provide a smooth shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a confirmation message with your shipment details (where applicable).

Delivery Time

Estimated delivery times are as follows:

  • Major Cities: 2–4 business days
  • Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping may be available on selected orders or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure someone is available to receive the order and make the payment at the time of delivery.

Order Tracking

Once your order has been shipped, you may receive tracking information (where available) so you can monitor the progress of your delivery.

Delivery Attempts

If the courier is unable to deliver your package due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

In such cases, our customer support team will contact you to arrange a re-delivery if possible.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

MNZ cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we work with trusted courier partners to deliver your order on time, unexpected delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed, please contact our customer support team, and we will do our best to assist you.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 3 days of receiving your package.

To help us resolve the issue quickly, kindly provide:

  • Your Order Number
  • Clear photos of the package and product
  • A brief description of the issue

Our team will review your request and provide an appropriate solution as quickly as possible.

International Shipping

At this time, MNZ ships within Pakistan only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, our customer support team is always happy to assist you.

Thank you for choosing MNZ. We appreciate your trust and are committed to delivering your order with care and reliability.